Campaspe Shire Council is about to begin its annual Community Satisfaction Survey.
During the month of March, independent market research agency, Metropolis Research Pty Ltd will be conducting a phone survey to assist Council to assess performance across a range of measures, identifying ways to provide improvement and more effective service delivery to residents.
Council’s Chief Executive Officer Pauline Gordon said that this is an important opportunity for residents to provide feedback.
“We appreciate that people are busy, but it is really important to us to be able to glean information about how residents feel we are performing by conducting a survey of this nature.
“Metropolis Research will be calling both residential landline and mobile phone numbers and so we want to make the community aware that this survey is underway so that they know these calls are legitimate,” Ms Gordon added.
The survey will focus on value for money in service and infrastructure, community consultation and engagement, council decisions made in the interest of the community and customer service, local infrastructure, facilities, services and overall Council direction.
Ms Gordon emphasised that the phone numbers are independently sourced, and that individual responses are anonymous and compiled into overall results by Metropolis Research.
“Results will be provided as a report back to Councillors and will be publicised for the community to read.
“The results also go on to inform Council strategies and plans.
“Surveys like this help us to improve our services to the community and it is important that we gain residents feedback,” Ms Gordon said.
Council is required to survey the community every year to seek feedback on the performance of Council. The survey sample set is randomised based on people who live in Campaspe Shire. It is aimed to get responses across a representative section of the community across gender, age and locality.
