Cairns Regional Council’s customer service centre at Spence St will be closed from 4pm on Friday 23 December and reopen on Tuesday 3 January 2023.
An after-hours emergency call centre will operate 24 hours a day via the normal customer service number 1300 69 22 47.
Non-urgent matters can be logged at any time via Council’s website or through the free My Cairns app, which can be downloaded to mobile devices from Google Play and the App Store.
Waste collection and facilities
There will be no interruptions to kerbside waste and recycling collections. Residential collections will be as per normal schedule on all days, including Christmas Day and New Year’s Day.
Waste transfer stations are open every day except Christmas Day when they will be closed.
The Buy Back Shop at the Portsmith Transfer Station will be closed from 4pm on Friday 23 December and will be reopen on Tuesday 4 January 2023 in line with regular opening hours.
Animal Care and Education Centre
Impounded pets can be collected during a short period each day, with the exception of Christmas day, when the centre will be closed.
Lost pet release times will be between noon and 12:30pm on 24, 26, 27, 31 December, and 1, 2 January. For 28, 29 and 30 December, lost pets can be collected between 3:30pm and 4:30pm.
Cairns Esplanade Lagoon
The Lagoon will be open 6am to 9pm everyday including public holidays. The Lagoon is closed for regular maintenance on Wednesday mornings, from 6am to noon.
The Cairns Esplanade office will be closed from Friday 23 December and re-open at 8.30am on Tuesday 3 January 2023.
Libraries
All Cairns Libraries branches will be closed from 5pm Friday 23 December and reopen Tuesday 3 January 2023.
Visit for school holiday activities.
