Cairns Regional Council’s customer service centre at Spence St will be closed from 4.30pm on Thursday 23 December and reopen on Tuesday 4 January 2022.
An after-hours emergency call centre will operate 24 hours a day via the normal customer service number 1300 69 22 47.
Non-urgent matters can be logged at any time via Council’s website or through the free My Cairns app, which can be downloaded to mobile devices from Google Play and the App Store.
Libraries
All Cairns Libraries branches will be closed from 5.30pm Friday 24 December and reopen Tuesday 4 January 2022.
Visit for school holiday activities.
Waste collection and facilities
There will be no interruptions to kerbside waste and recycling collections. Residential collections will be as per normal schedule on all days, including Christmas Day and New Year’s Day.
Requests for additional bin collections will only be processed between 9am and 2pm on 24, 29, 30 and 31 December 2021. Any requests outside of these times will be processed the next working day.
Waste transfer stations are open every day except Christmas Day.
The Buy Back Shop at the Portsmith Transfer Station will be closed from Christmas Day to Wednesday 6 January in line with regular opening hours.
Cairns Esplanade Lagoon
The Lagoon will be open 6am to 9pm everyday including public holidays. The Lagoon is closed for regular maintenance on Wednesday mornings, from 6am to noon.
The Cairns Esplanade office will be closed from Friday 24 December and re-open at 8.30am on Tuesday 4 January 2022.
