Food and drinks are a central part of any cruise experience with travelers expecting a wide variety of unique menus around the clock. For cruise ships, the stakes are high to deliver seamless experiences with unmatched service. With Oracle Hospitality solutions, cruise ships have the agility and tools to offer passengers their favorite foods and beverages from anywhere on the ship, at any time during their shipboard holiday.
“One of the reasons consumers love cruises is for the food and beverage options. From ‘all-you-can-eat’ buffets to the specialty restaurants, the onboard dining experience is becoming more diverse and sophisticated. Making sure guests have the ultimate food experience is critical, making it imperative that cruise lines use technology that is purpose built for their needs – and this is exactly what Oracle delivers,” said Ingo Soerensen, AVP, global cruise sales, Oracle Hospitality.
Oracle Hospitality Simphony shipboard point-of-sale is fully integrated with Oracle Hospitality Shipboard Property Management System for a cash-free environment, real-time tracking of meal orders, table reservations, and special packages. Delivered on fixed and mobile devices, Simphony enables guests to order everywhere on the ship from room service and specialty restaurants to bars and coffee stations that can be charged directly to a guest’s cruise account.
Simphony runs on Oracle MICROS Compact Workstations and Oracle MICROS Tablet hardware, enabling cruise staff to move freely about the ship taking orders and better serving customers. The devices are portable, compact, spill and water resistant, and offer a daylight viewable screen – perfect for poolside order taking. A mobile belt printer also produces immediate receipts and offers fingerprint biometrics to ensure fast, easy and secure login. Oracle MICROS Workstation 310 can also run on batteries for ultimate flexibility.
Oracle Hospitality, with 9 of the 10 top cruise brands as customers, is exhibiting at the Seatrade Conference in Miami, Florida April 9-11, 2019 in booth #1901. Come visit us to see our flagship cruise solutions including Shipboard Property Management System, Fleet Management System and a live demo of Simphony on Oracle MICROS hardware allowing attendees to see how an order for an espresso, latte or iced coffee is taken, sent to the kitchen and delivered right to the booth.
