Businesses must develop ethical, socially responsible, trustworthy, and sustainable data business models to protect consumers’ privacy in an increasingly AI-driven world, say UNSW Business School experts.
The increasing use of Artificial Intelligence (AI) and new surveillance technologies have . In Australia, the number of , particularly in the finance and healthcare sectors, has risen over the last few years. Information mishandling, opaque, excessive and pervasive surveillance, and the increasing use of facial recognition and other biometrics are just some of the latest developments causing concern.
As a result, and have become of the activities of businesses that collect, handle and share revealing information about their activities, interests and preferences.
With the over the last few years and , concerned consumers and regulators have forced businesses to undertake expensive rearchitecting of their data systems, data handling processes, and data project governance and assurance.
But many business models and data architectures were not designed to be , said Peter Leonard, Professor of Practice for the School of Information Systems & Technology Management and the School of Management & Governance at UNSW Business School.
Another reason businesses have struggled with privacy issues is that it has taken the Australian government over two decades into the 21st century to start a serious discussion about making the Australian Privacy Act fit for purpose, said Prof. Leonard.
How does AI affect your privacy?
The most difficult area to address in AI and data privacy is the issue of data profiling. For example, insurers could use AI for profiling to avoid taking on high-risk clients, undermining the pooling of risk that enables premiums to be affordable across a broad base of insured persons, said Prof. Leonard. Data privacy, consumer protection, and insurance sector-specific laws do not address profiling-enabled targeting and thereby ensure consumers are treated equitably.
“Many of the concerns around AI, for example, are about the use of profiling to differentiate in treatment of individuals, either singly (fully ‘individuated’) or as members of a segment inferred to have common attributes. There may be illegal discrimination (intentional or accidental) against individuals that have protected attributes (such as race, religion, gender orientation).
“More often, differentiation between individuals is not illegal but may be regarded as unfair, unreasonably or simply unexpected. AI enables targeted differentiation to be automated, cost-effective and increasingly granular and valuable for businesses”, said Prof. Leonard.
“Then there’s a raft of other issues around nurturing, or at least not eroding, digital trust of persons with whom a business deals, and about how you use data about individuals without them feeling that you’re being ‘spooky’, or otherwise unreasonable, in the data that you’re collecting.”
How can businesses protect users’ data?
It is no longer good enough to simply comply with current data privacy law, said Prof. Leonard. Trust and privacy concerns go hand in hand, but without adequate laws and guidance, businesses must fill in the gaps.
“You have to start to guess where the law may go and fill gaps in the law in thinking about what is a responsible way to act or an ethical way to act. This is difficult for businesses to do and will require them to consult a broader range of stakeholders, including experts who can think about corporate social responsibility and ethics in the digital age.”
While it is clear that Australia’s privacy laws need reform to address modern problems in an increasingly digital world, reform is complex and contested, especially given that data privacy is inherently multifaceted and complex, explained Prof. Leonard.
Prof. Leonard recently published a design manifesto for an Australian Privacy Act “fit for purpose in the 21st century”. The paper was one of lodged with the Australian Attorney-General’s Department in response to the AGD Discussion Paper on .
Prof. Leonard has put forward several recommendations surrounding reform of data privacy law, focusing on proposals for reform of the Australian federal Privacy Act 1988 (C’th) (Australian Privacy Act) and comparable State and Territory data privacy and health information statutes.
“Many of the issues are actually issues around data governance, how you make this, how management make decisions about how data is used, and how you architect your data holdings so that you can make the right decisions, have the right controls and safeguards in place to do all of this, without creating business models that are going to blow up in your face,” said Prof. Leonard.
“The laws are important, but the law, in my experience, is usually less than a third of the issue that I’m addressing when I’m advising businesses around advanced data analytics and AI.”
“Proper understanding of the limitations of the AI requires considerations of explainability and understanding of humans as to the limitations of the AI or the algorithm.”
Going forward, he urged businesses to consider whether crucial decisions might undermine users’ trust and whether their business models are sustainable for the long-term, given laws are responding to concerns of consumer advocates and citizens around these new uses of data at an ever-changing pace.
“More often than not, the issue isn’t the AI, or the algorithm itself, but rather the over-reliance, the overuse of it, in a range of circumstances… where it was inappropriate to use it,” he said, citing the as a perfect illustration of this.
“The issues to be addressed are not black and white issues of can I, can’t I? Instead, they’re much more complex issues around what should a responsible organisation do, or not do?” he said.
Human decisions are crucial in an AI-driven world
Agreeing with the recommendations put forward by Prof. Leonard, Rob Nicholls, Associate Professor in Regulation and Governance at UNSW Business School, said one of the fundamental ways humans can avoid potential issues with automation is to ensure that when using AI, its intention is that of a tool to support making decisions, but not as a tool to make decisions.
“One of the critical things, particularly in the government’s or regulator’s use of AI, is that it needs to be a decision support tool, but the decision is a human decision,” he said.
While Australia’s current privacy laws are inadequate for the problems faced by businesses and consumers in the modern world, more laws aren’t necessarily the answer. Instead, it’s fundamentally more important to consider how data uses can adversely affect humans or be socially beneficial, said A/Prof. Nicholls.
“Businesses must think about: What are you using this for, is it in support of a decision? Why is that important? Because it’s still a CEO’s head on the line… the decision is made by a person. It’s a decision support tool, not pure automation. And I think it’s imperative to distinguish between the two. And where the biggest risk in business comes is when you haven’t drawn that distinction,” he said.
“AI regulation needs joined-up policy,” said A/Prof. Nicholls. “We need to be able to address data protection and privacy protection concurrently. That is a coherent policy approach across all these issues. Being able to walk and chew gum at the same time is critical and, sadly, very absent.”
The original version of this story was published as ‘‘ on .
