The ³Ô¹ÏÍøÕ¾ Disability Insurance Agency is committed to protecting NDIS participant plans, funds and personal data.
One of the ways we are doing this is by linking our systems to myGov accounts to help us confirm your identity when signing into the NDIS app or portals.
To help strengthen this sign in process even more we are removing the option to use secret questions and answers to your linked myGov accounts.
All NDIS participants, nominees and child representatives who currently sign in to myGov using secret question and answer need to update their 2 factor authentication options in myGov.
We have sent a message to all secret question and answer users’ myGov inbox to let them know they need to update their sign in options.
If you use the secret question and answer option, you need to update your myGov account settings and use one of the following sign in options:
- getting a code by SMS
- using a passkey
- using the myGov code generator app.
These myGov sign in options are stronger than secret question and answers. Secret question answers can be easy to find online, and this puts your accounts and participant funds at risk.
We will soon switch off the secret question option to access our NDIS portals and app.
If you have not updated your myGov settings to a stronger sign in option at this time, you will not be able to access your NDIS portal or app until you make this change.
Update your myGov settings
If you need to select a different 2 factor authentication option you can follow the below instructions to update your myGov sign in settings.
- Sign in to your myGov account.
- Go to My account.
- Select Account settings.
- Select Manage at the 2 factor authentication.
- Enter your myGov password and select Next.
- Select a different sign in option:
- Get a code by SMS, or
- myGov Code Generator app.
- When you turn on another two-factor authentication option, select Continue at You’re about to change how you sign in to myGov.
