Hoteliers know they must deliver exceptional experiences to keep guests happy and loyal. To do so, hospitality brands are choosing to personalize guest experiences, offer new and innovative services and empower staff to provide guests with high-touch customer service anytime, anywhere.
, Banff Park Lodge, Centara Hotels & Resorts, Guy Harvey Resort, Iconic Hotels, , Post Hotel Weggis, Albana Hotel & Suites, Hotel Graziella, Hotel Mesikämmen, Mӧvenpick Resort, SantaPark Arctic World, SSA Spot Apartments, The Inn at Serenbe, and The University Plaza Waterfront are among the many hotels around the world that have adopted OPERA Cloud. With it, they are able to streamline and secure operations, reduce IT costs and complexity, innovate faster, and untether front desk staff to better serve guests from anywhere on property.
Built on the Oracle for organizations committed to assuring high performance, security, reliability, and availability for their most important business applications, OPERA Cloud is a mobile-enabled, cloud-based platform for next-generation hotel property management. It delivers an intuitive user interface, comprehensive functionality for all areas of hotel management, secure data storage, automated patching and upgrades, and access to hundreds of key partner interfaces through its open APIs to meet the needs of hotels of all types and sizes.
“Guest expectations are morphing quickly and the cloud allows hoteliers to accelerate the pace of innovation to keep up with these changes,” said Laura Calin, vice president strategy and solutions management, Oracle Hospitality. “Our customers are realizing the benefits of the cloud and already are taking advantage of OPERA’s open architecture to create unique guest experiences and rethink all the ways they can deliver amazing guest services.”
OPERA Cloud Levels the Playing Field for Banff Park Lodge
For an independent property like , nestled in the pristine mecca of the Canadian Rockies, hotel life is beautiful but busy. You name it, the lodge does it: Conferences. Weddings. Functions. Trade shows. In December 2019, the hotel went live on OPERA Cloud to offload critical IT tasks and concerns, and focus on what matters most: delivering exceptional service to its guests.
“The challenge for us is, we have to do everything a larger operator or chain does, but we have to do it with far less people, far less money and far less expertise,” said Steven Schultz, director of rooms, Banff Park Lodge. “For us, anything we can essentially offload—or load into the cloud—is a big win. We can offload our exposure, our hardware. We don’t have to worry about maintaining large server banks. We can get all that off our plate.”
SSA Spot Apartments Focuses on Self-Service with OPERA Cloud
Finland’s offers simple online booking and 120 comfortably furnished rooms in seven locations in the Helsinki area. To make its self-service business model a success, Spot turned to OPERA Cloud in October 2019 to gain complete visibility across its entire operations. OPERA’s key benefits such as centralized control of information and operations, elimination of on-site servers, and reduction of IT costs and complexity began yielding dividends immediately.
“Our management and data-reliant departments such as accounting are loving OPERA Cloud because it allows them to clearly see what’s going on and how the business is evolving,” said Jani Liljavirta, revenue manager, SSA Hotels. “With OPERA, we’re managing everything centrally, and our business model matches our infrastructure.”
OPERA Cloud Empowers Faster Service for Saint Augustine’s Guy Harvey Resort
Drawing vacationers from across the Southeast, in Saint Augustine Beach, Florida offers guests unforgettable experiences like dolphin tours alongside on-site food and beverage options and spectacular ocean views. With a long history of partnership with Oracle, Guy Harvey Group went live on OPERA Cloud in November 2019 to enhance security and tackle growing IT complexity. Following success in Saint Augustine, the hotel has already set plans for a second property rollout.
“We’re able to run quicker with OPERA Cloud,” said Larry Collier, director of operations, Guy Harvey Group. “From check-ins to managing room blocks, our staff is able to move more efficiently. The intuitive user interface made our front-of-house staff eager to jump on board and moving to the cloud has helped us manage growing complexity as we move to keep pace with travelers’ expectations.”
