Earlier this month, Federal Member for Indigenous Affairs, the Honourable Linda Burney MP, was joined by Assistant Minister for Mental Health and Suicide Prevention, the Hon Emma McBride MP to officially launch Australia’s first – and only – national Indigenous-led crisis hotline, 13YARN.
Funded by the Australian Government (through the Department of Health), the purpose-built, 24/7 national telephone helpline was codesigned with Aboriginal and Torres Strait Islander people and is run with the support of Lifeline.
³Ô¹ÏÍøÕ¾ Program Manager Marjorie Anderson said that 13 YARN’s First Nations Crisis Supporters are regularly helping keep up to 100 people safe a day – and this call volume is growing week on week. The service has answered almost 15,000 calls since its launch, with October and November representing the greatest demand to date.
“The more we have gone out into the community, the more trust we have been able to build – by showing mob that we are listening to their needs and yarning about the ways in which we can help them when they are feeling overwhelmed or doing it tough,” said Mrs Anderson.
“We believe there is always hope at the end of a yarn. We know how to listen without judgement or shame, and we believe in the power of storytelling to heal.”
Mrs Anderson said that the service filled a gap that had existed for Aboriginal and Torres Strait Islander people for too long.
“This one-of-a-kind service has been designed from day one to be culturally appropriate and is there to make sure any mob who are having difficulty coping have their own place where they can connect and get help from a trained Crisis Supporter who understands what they might be experiencing,” Mrs Anderson said.
“There are so many cultural and historical factors which have contributed to Aboriginal and Torres Strait Islander peoples’ understanding and experience of mental wellbeing and suicide – and 13 YARN is all about reflecting these to help mob.”
There are currently 44 crisis supporters operating in Cairns, Townsville, Bundaberg, Ipswich, Dubbo, Bathurst, Orange, Wollongong, Nowra and Perth.
Anyone can access the line by calling 13 YARN [13 92 76] around the clock, where they will be assisted for their immediate situation and, if necessary, referred to culturally appropriate programs and services to make sure there is ongoing support.
Funding for an independent evaluation of the impact of 13YARN has been included to ensure the service stays on track and remains fit for purpose.
If you, or someone you know are feeling worried or no good, we encourage you to connect with 13 YARN [13 92 76] and talk with an Aboriginal or Torres Strait Islander 24 hours a day, 7 days a week.
Key Facts:
There are currently 44 crisis supporters operating in Cairns, Townsville, Bundaberg, Ipswich, Dubbo, Bathurst, Orange, Wollongong, Nowra and Perth.
About us:
13YARN [Thirteen YARN] is the first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. We offer a confidential one-on-one yarning opportunity with a Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporter who can provide crisis support 24 hours a day, 7 days a week. 13YARN empowers our community with the opportunity to yarn without judgement and provide a culturally safe space to speak about their needs, worries or concerns.
If you, or someone you know, are feeling worried or no good, we encourage you to connect with 13YARN on 13 92 76 (24 hours/7 days) and talk with an Aboriginal or Torres Strait Islander Crisis Supporter.
