Latest update on IAG support for customers in Far North Queensland
IAG, whose brands include NRMA Insurance, CGU and WFI, is supporting customers who have been impacted by Ex-Tropical Cyclone Jasper and the subsequent major floods in Far North Queensland.
The Insurance Council of Australia (ICA) has upgraded its Significant Event declaration to an Insurance Catastrophe, which prioritises claims from policyholders in regions of Far North Queensland impacted by the severe weather and flooding over the past week.
Safety should continue to be the number one priority for North Queensland communities. It’s important that residents continue to follow the advice of local authorities.
Residents are also being urged to avoid using the roads wherever possible due to landslips and large potholes.
IAG has a dedicated Major Event Response Team in place 24/7, who have ensured we’re well prepared to support our customers who have been impacted by Ex-Tropical Cyclone Jasper and the flooding across the region.
NRMA Insurance Executive General Manager Claims Luke Gallagher said the safety of people across the region is the priority.
“The floods across the region are devastating for those communities and our priority is ensuring people are safe and supported throughout their recovery,” Mr Gallagher said.
“We’ve been proactively calling our customers who are in the most impacted areas, and under emergency warnings from the flooding, to check that they are safe and to offer immediate support.
“Our Partner builders are on the ground in the areas we can currently access, predominantly in the Cairns region, to undertake emergency Make-Safe repairs to properties and to assess the damage.
“Our teams are providing customers with immediate support such as temporary accommodation, emergency financial assistance and settling claims on the spot, wherever possible, mostly for food spoilage, as well as contents.
“Safety must remain the priority. Floodwaters are incredibly fast moving and dangerous, and conditions can change quickly. We urge everyone to continue to follow the directions of the emergency authorities.
“Once safe to do so, we urge any of our customers impacted by severe weather to contact us as soon as they can so we can provide immediate financial support and arrange temporary accommodation, if required.
“If you have been given the go-ahead to return to your property and your home contents items are damaged or destroyed, then you can clean up if it’s safe to do so.
“We want the contents claims process to be as easy as possible, so we don’t require a detailed inventory of everything you need to clean up or dispose of. Simply take some photos of any water damaged or soaked items that may pose a health risk before removing them. This is all we need to progress a valid contents claim.
“We have extra claims consultant ready to lodge your claims and to support you.”
Customers can contact their insurer over the phone or online via:
NRMA Insurance: 13 11 23 or or the NRMA Insurance App
CGU Insurance: 13 24 80 or
WFI Insurance: 1300 934 934 or
As of Thursday 21st December 2023, IAG has received 306 claims across its brands (11.12.23 to 21.12.23).
