Murray River Council has this week launched a new customer call-back program to gain further feedback on customer service levels right across the organisation.
Council staff will be touching base with a random selection of customers who have made an enquiry or request to gather feedback on their interaction with Council.
Murray River Council mayor, Chris Bilkey said the new call-back program will help Council assess the performance of customer service across a range of departments.
“This is a little different to just a general community survey. We want to touch base with the people who have recently been in contact with us so that we can get feedback on current enquiries or requests.”
“We’ll be using this program to gain feedback on our customer service levels, track our progress on requests and consider opportunities for future improvement.”
From this week, customers will be notified of the call-back program when they make and enquiry or undertake a transaction with council via the call centre.
If people visit council face to face, they can opt-in to be part of the call-back program.
“We hope lots of customers will get on board this program as it is a great way to obtain strong, clear messages on what we’re doing well and where we can improve,” Cr Bilkey added.
