If customers are experiencing financial hardship as a result of the flooding, NAB encourages them to contact the bank to discuss a range of financial relief measures. These include:
- Loan deferral or reduced repayment arrangements for home, personal and some business loans.
- Deferring upcoming credit card payments.
- Waiving and/or refunding fees and charges, including, for example, merchant terminal fees and early access fee to term deposits.
NAB Acting Retail Executive, David Banks, said these measures were aimed at providing immediate financial support and reassurance to customers who have been impacted.
“Communities in the Kimberley and Fitzroy Crossing regions are currently experiencing the largest flood event in the state’s history,” Mr Banks said.
“Heavy rain caused by ex-tropical cyclone Ellie has cut off many communities in these areas and major flood warnings remain in place with further flooding expected – we are here to help.
“Those who need assistance due to the impact of flooding in WA should contact us as soon as possible and we’ll talk through the best ways to assist.”
Further assistance
