The Queensland Police Service (QPS) will launch a new online lost property reporting platform that is expected to save police officers 8,100 hours per year, streamlining more than 38,500 reports received via phone and to stations each year.
The new reporting portal, available from October 6, is accessible any time from a computer, tablet or mobile device, migrating almost all lost property reporting away from the frontline and generating an instant reference number for community members.
Acting Superintendent Kevin Fitzgibbon said the new online reporting system would provide a more instantaneous service for community members who currently contact Policelink via phone or attend a police station to report lost property.
“This new system saves valuable policing time and resources that were previously allocated to lost property reporting and provides better service to the public with a report number to their nominated email address within minutes,” Acting Superintendent Fitzgibbon said.
“In 2019, police took more than 38,500 lost property reports which resulted in 8,123 hours of time spent lodging those reports.
“This new system will allow us to redirect resources to frontline officers that will allow us to strengthen the Service’s capability to prevent, disrupt, respond and investigate crime all while providing a better service to the community.
“With our transition from previous reporting to our exclusively online system, police officers and Policelink Client Services Officers are still available to assist vulnerable community members.
“I am incredibly proud of the work that has gone into launching this new system that will allow vital police resources to be re-allocated to frontline policing.”
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