Australia’s banks remain open for business throughout the COVID-19 pandemic with call centres, online support and branches available to service customers.
There will be circumstances when a local branch may need to close temporarily and this is happening already. This may be as a result of:
- a significant drop off in traffic to the branch
if there is one continuing to operate nearby. - the size and layout of certain branches is not conducive
to social distancing measures - the need to install further protective measures for
staff to properly follow the Government’s advice on social distancing - branch staff are required to self-isolate
because of age in adherence to government advice - staff adhering to Government advice on isolation
if they have come into contact with a confirmed COVID-19 case.
Should a customer’s local branch close there are a number of options open to them, including:
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