NSW Fair Trading Commissioner Rose Webb today issued a public warning advising consumers not to deal with Justin Glenn Hopper or his business ‘Hopper Blinds’.
Hopper Blinds, a business name registered to Justin Glenn Hopper has been the subject of a number of complaints since 2017. Consumers have alleged that after paying a 50 percent deposit, Mr Hopper either failed to complete the work in a reasonable time, or didn’t do any work at all, and he rarely responded to phone calls from consumers.
“The services Mr Hopper advertises are generally promoted online including social media and ‘Buy-Swap-Sell’ community sites,” Ms Webb said.
According to Mr Hopper’s advertisements, he is able to sell, supply and install interior blinds, screen and shutters. Before any work commences, or upon visiting customers to measure and quote, Mr Hopper demands a substantial deposit upfront. Customers pay Mr Hopper accordingly, only to be left waiting for the goods and services.
“Based on consumer complaints to date, it is believed that Mr Hopper has accepted a total of more than $50,000 from customers seeking his services,” Ms Webb said.
Fair Trading is reminding consumers that a reasonable deposit prior to work starting is around 10 – 20 percent and consumers are within their rights to question what the deposit is for.
“We also remind consumers not to pay a deposit if they have not met the trader or if they have not carefully reviewed the trader’s quote.”
“The purpose of obtaining multiple quotes is to understand the average market price for work to be completed. If a price looks too good to be true, it usually is,” Ms Webb said.
Anyone who has had problems with Justin Glenn Hopper or his business ‘Hopper Blinds’, should contact NSW Fair Trading on 13 32 20 to lodge a complaint.
