RateGain today announced the acquisition of BCV, the only hospitality focused social media provider with the capacity to monitor and engage the social universe 24 X 7. BCV, a RateGain company, will now offer a comprehensive Guest Experience Cloud platform [www.rategain.com/guest-experience-cloud-platform] with an arsenal of proprietary digital products designed to increase direct sales, provide unparalleled guest interactions, and mitigate negative experiences helping hotel chains maximize the guest lifetime value.This acquisition will further help RateGain unlock revenue across hotel chains, airlines, car rentals, OTAs, cruise lines, package providers, TMCs, and vacation rentals.
This comprehensive Guest Experience Cloud platform combines the power of BCV’s social media listening, analytics,creative and engagement capabilities with RateGain’s AI-driven cognitive revenue management and smart distribution solutions.
