19 September 2019
This year’s Local Government Community Satisfaction Survey results show the community believes Mornington Peninsula Shire Council’s overall performance, customer service and waste management are all positive.
The survey, independently conducted by telephone across Shire households in February and March this year, on behalf of the Victorian Government, measures community perception on the performance of Victorian councils across a range of measures.
Mornington Peninsula Shire Mayor Councillor David Gill said this year’s results show a three-point increase in waste management and a one-point increase in overall performance – both higher than the state-wide average.
“The results also show a four-point increase in satisfaction with the condition of sealed local roads.
“We always seek to ensure fundamental council services such as roads and waste management are of the highest quality and we’re pleased the community believes we are delivering on that”.
Councillor Gill adds “it is also pleasing that out of all the core measures, Council’s best performing area was customer service. We are always striving to deliver great customer service that meets the needs and expectations of our local community.
“The survey results also indicate areas for improvement such as lobbying on behalf of the community; something Council has put a strong emphasis on this year.
“Council is dedicated to working closely with the community and prides itself on being accessible to residents and ratepayers. In fact, 69% of those surveyed had made contact with Council over the previous 12 months compared to 61% of residents surveyed across Victoria,” concluded Councillor Gill.
