Earlier today, the Government was advised the availability of Triple Zero call transfers were impacted between 3:30am and 5:00am.
Of the at least 494 calls impacted, 148 calls were not able to be transferred to emergency services and information was relayed manually for a call back to occur.
The independent regulator, the Australian Communications and Media Authority, is undertaking an initial assessment of Telstra’s compliance with its regulatory obligations.
The Government understands one of the impacted callers to Triple Zero has passed away due to a medical emergency. We are deeply saddened and our thoughts are with their family and friends.
The Government has sought information from Telstra as Emergency Call Person to understand the full impact of the disruption.
Whilst no service is 100 per cent immune from temporary disruption, measures must be identified to improve the resilience of the service and its backup processes.
The Government is committed to an effective and efficient Triple Zero emergency call service that provides reliable access to emergency service organisations.
