The Index provides a roadmap for progress and can be used in different ways to support your organisation’s goals. Here are some of the ways:
1. Dive into one business area
One Government Department uses the Index to focus the hearts and minds of their product and customer service teams. The questions in the Products and Services Key area of the Index help them to shine a light on their current practice and build relevance and understanding across all teams through a common language. This informs what comes next and the journey ahead.
Steps to take:
- Workshop Index Self-Assessment with each Product Design and Service Delivery team.
- Identify current good practice and areas for opportunity.
- Create action plans and develop a consistent approach to accessibility across all teams.
2. Support the development of your Action Plan
An Australian Hospital uses the Index to inform their Disability Action Plan (DAP). They undertook the Index Self-Assessment, identified their baseline and worked out the goals and actions for their Plan. They intend to use the Self-Assessment again in 2021 and 2022 to monitor their progress.
While you can use the Index to monitor your progress internally you can also ask AND to evaluate your Comprehensive Self-Assessment at any point during the year. This provides valuable timely feedback, including an analysis of your maturity level and performance along with your recommended roadmap.
Steps to take:
- Complete the Comprehensive Self-Assessment.
- Work out the score, levels of maturity and baseline from which to progress.
- Develop the goals and actions for your DAP moving forward.
- Repeat annually to monitor your progress.
