At last night’s meeting of Campaspe Shire Council, Councillors noted the results of the 2024 Customer Satisfaction Survey conducted by market research agency Metropolis Research Pty Ltd during March.
Campaspe Shire Council Mayor, Cr Rob Amos said that it was pleasing to see overall improvement in community satisfaction, with Campaspe’s results higher than the regional Victorian average.
“While we have scored well in excess of the sector average for many areas, we acknowledge that there is still room for improvement.
“We acknowledge that road maintenance and repairs remain a significant issue for the community while we continue to work through the back log of road maintenance that occurred due to the 2022 floods.
“The next review of Council’s Road Management Plan is currently being conducted and will be released for public comment in the coming weeks, so there will be further opportunity for the community to have their say around the way that Council maintains and upgrades roads, footpaths and drains,” Mayor Amos added.
The Customer Satisfaction Survey was conducted via a phone survey of 400 people across all demographics within Campaspe Shire and included increased questioning around 24 individual services.
Council is required to survey the community every year to seek feedback on the performance of Council. The survey sample set is randomised based on people who live in Campaspe Shire. It is aimed to get responses across a representative section of the community across gender, age, and locality.
As well as the results from 2024, Council also received an update on the action plan which was implemented in 2023 to address lower scoring results from the 2023 Customer Satisfaction Survey, with over 83% of actions completed or on track for completion.
Mayor Amos highlighted some high performing areas including waste management and library services where Campaspe received excellent results.
“It’s also very pleasing to see an upward trend in overall improvement in community satisfaction, particularly in relation to our consultation and engagement as well as decision making on behalf of the community.
“The Customer Satisfaction Survey gives us insight into residents’ expectations and where we can seek to improve our service delivery through the council decisions that we make,” Mayor Amos said.
