On Tuesday 31 December at around 11am, core hardware in our main network system failed, as can sometimes happen with electronic equipment.
As a result, our customer request system, some online payment systems, external access to email and main phone system were unavailable.
Phone calls were initially diverted to our after-hours service. We also received assistance from the City of Marion in handling calls and we really appreciate their support.
We contacted our technical support company to source replacement equipment which arrived Wednesday and Thursday. Our staff have worked with contracted engineers to bring systems back to an operational state.
At no point was the security of our data or any customer information at risk.
Emails sent to Council email addresses between New Year’s Eve and today have been recovered, and we are working our way through processing them. Now we are back up and running, we anticipate a high volume of calls on Friday 3 January, so if your enquiry can wait until Monday, you may prefer to contact us then.
We apologise for any inconvenience caused over this period, and thank customers for their understanding.
