The Operational Communication Strategy (OCS) 2023-30 provides a roadmap for the coordination of public safety telecommunications for the NSW Government.
First released in 2015, updated in 2020 and then refreshed in 2023, the OCS reflects evolving customer needs and changes in our operating environment. It ensures we are equipped with the right technology, people and systems to meet our customers’ growing demand for secure, reliable and resilient voice and data-enabled services.
Amid a rapidly changing landscape, the strategy refresh comes at a critical junction to enable us to address diverse challenges. These include the impact of natural disasters on public safety communications; evolving connectivity needs of emergency services to leverage new technologies; and connectivity challenges faced by regional, rural and remote communities.
The OCS enables us to proactively address these pressing challenges by driving innovative and collaborative delivery of resilient communications to keep our customers and the communities they serve connected and safe.
Through five pillars, eight strategic programs, and quantifiable measures of success, the OCS offers more than just a strategy; it delivers a framework for future success and effective solutions for our customers.
- Deliver secure and resilient critical communications
- Evolve and lead connectivity innovation
- Drive digital transformation
- Place customers and community at the centre
- Invest in our people
We are committed to fulfil our mission of safeguarding people and places in NSW and providing all-of-government connectivity leadership.
