An Albanese Labor Government will launch a user audit of the myGov government services digital portal.
The user audit will take a fresh look at how well myGov is performing for its most important stakeholders – the Australian public – when it comes to reliability and functionality for a user-friendly experience.
While MyGov has improved over the years there have been blindspots and disappointments.
There have, for instance, been too many crashes and outages. Notoriously when myGov crashed in March 2020 then-Minister Stuart Robert initially blamed hackers before conceding that was untrue and his Government had simply failed to foresee the lockdown-related surge in welfare needs.
The user audit will help identify what changes and improvements are needed and assist an Albanese Government in strengthening the portal.
Labor will also guarantee myGov user data is retained within Australia.
These moves signal a return to professional, competent and humane delivery of customer services under an Albanese Labor Government.
Comments attributable to Anthony Albanese:
“Millions of Australians interact with myGov everyday and rely on it to provide essential services. It’s not up to scratch, and Australians deserve better. That’s why we will review myGov, and make improvements where necessary.”
Comments attributable to Bill Shorten:
“Our MyGov pledge will help revitalise government service delivery alongside Labor’s existing commitments to stop closing Centrelink shopfronts around the nation and hire an additional 200 new Services Australia workers. This Government has a terrible record on service delivery – Labor will change that.”
