Woolworths Group is continuing its focus on building new and innovative customer experiences with the official launch of its online shopping platform for business consumers, Woolworths at Work.
The online shopping platform allows Australian workplaces to shop online for fresh food, kitchen and cleaning supplies, and other essential products, and has been building up its customer base across a range of sectors since 2020.
Woolworths at Work General Manager Jarad Nass said: “At a time when businesses expect flexibility, reliability, transparency and control from their suppliers, we’re offering this in the form of a grocery service that has been grown for business.
“We started Woolworths at Work in September 2020 with the fundamentals of an online buying platform focused on business consumers.
“This gave us the opportunity to test and learn with our current and future customers from a wide range of industries such as early learning centres to disability, legal and professional services, on how we best build the future of grocery procurement.
“Today we’re officially launching Woolworths at Work in a much stronger position with a much more wholesome offering.
“We’ve refined and evolved the Woolworths at Work proposition, introduced 2 hour delivery windows and a nationwide seven day service; developed processes to reserve capacity for deliveries on a Monday morning which we know is a critical day for businesses, and we’ve created a smart Work Hub to help solve some of the challenges we understand businesses are facing every day.
“As a result we’ve created a purpose built proposition that can be tailored to our customers’ needs and has the potential going forward to transform the way they do their business shopping.”
Woolworths at Work ranges more than 20,000 products from fresh food to stationary and cleaning products, including over 5,000 Woolworths Own Brand products. It services customers across Australia from small and medium sized businesses to large enterprises, in sectors including early childhood education, healthcare, charities, and offices.
The platform is built around a seamless, personalised shopping experience, that enables shoppers to save lists and access previous orders, and supported by nationwide delivery options, including free next day delivery for orders over $99 and no extra fees for packaging, bulk orders or handling.
Jarad Nass added: “The business grocery category often tends to be decentralised, which means it has not typically had the transparency and ability to manage costs in this space. As a result some businesses haven’t had the means to really understand what it’s costing them every year.
“Via our Work Hub we’re able to offer businesses real-time spend reports and access to transactional level spend data for deeper analysis, helping organisations make more strategic business decisions.
“With many businesses facing the ongoing pressures of staff shortages and ongoing Covid disruptions, we know helping customers manage their orders efficiently will provide them with time back to focus on their core business.
“We’ve worked hard to create a smart, convenient and efficient service, and pleased we’re now able to use these capabilities to help make our customers’ lives easier.”
